Terms.

Summary in plain English

Buy Otterlog once, use it on the computers you personally own. You get a 30-day no-questions refund. Don't pirate it, don't resell it, don't reverse-engineer it. We disclaim warranties to the limit of UK law and won't be liable for huge consequential damages, but your statutory rights as a consumer are not affected. If we have a dispute, it goes to English courts.

1. The agreement

These terms are a contract between you and Papi Labs Ltd (registered in England and Wales). By purchasing, installing, or using Otterlog (the Software), you agree to these terms.

2. Licence

Subject to your compliance with these terms, Papi Labs grants you a perpetual, non-exclusive, non-transferable licence to install and use Otterlog on any number of computers you personally own on a single operating-system family (Mac or Windows), for personal or professional use.

You may not:

• Sub-licence, resell, rent, lease, or distribute the Software to third parties.
• Share your licence key with other individuals.
• Reverse-engineer, decompile, or disassemble the Software, except where applicable law permits despite this limitation.
• Remove or alter any proprietary notices in the Software.
• Use the Software to create a competing product or service.

A separate licence is required for the Mac and Windows versions if you want to run both. Get in touch if you've moved off your original platform and we'll handle it case-by-case.

3. Pricing and payment

Prices are stated in US dollars on /pricing. Payment is processed by Lemon Squeezy, who acts as merchant of record; their terms apply to the payment transaction. Local taxes (VAT, sales tax) may be added at checkout depending on your jurisdiction.

4. Refunds

30-day, no-questions refund. If Otterlog is not right for you for any reason within 30 days of purchase, email hello@otterlog.ai with your order number. We process the refund within 5 business days.

After the 30-day window, refunds are at our discretion. We will consider reasonable refund requests case-by-case, especially in situations where the Software is materially broken.

If you are a UK consumer, your statutory right to cancel a digital download under the Consumer Contracts Regulations may apply during the 14-day cooling-off period after purchase, even if you have started downloading the Software, depending on your consent at checkout. The 30-day refund window above is more generous than the statutory minimum.

5. Updates

Papi Labs provides free updates within the v1.x release line on the platform (Mac or Windows) your licence covers. Major version upgrades (v2.x and beyond) may be offered as a paid upgrade at our discretion.

6. Privacy

Our processing of personal data is described at /privacy-policy. The Software itself processes recordings, transcripts, and summaries locally on your computer and does not transmit them to us.

7. Your content

You retain all rights in audio you record, transcripts the Software produces, and summaries the Software generates. Papi Labs claims no ownership over any of your content.

You are solely responsible for ensuring that you have the legal right to record any audio you process with Otterlog, including obtaining consent from meeting participants where required by your jurisdiction.

8. Disclaimer of warranties

The Software is provided "as is", without warranty of any kind, to the maximum extent permitted by applicable law. We do not warrant that the Software will be uninterrupted, error-free, or fit for any particular purpose. Your statutory rights as a consumer are not affected.

Specifically, Papi Labs does not warrant or claim compliance with any specific regulatory standard (HIPAA, GDPR, NHS DSPT, ISO 27001, etc.). The on-device processing architecture supports a strong privacy posture, but compliance is your responsibility in the context of your own operational programme.

9. Limitation of liability

To the maximum extent permitted by applicable law, Papi Labs's total aggregate liability arising from or related to these terms or the Software is limited to the amount you actually paid for your licence.

We are not liable for any indirect, consequential, incidental, special, or punitive damages, including lost profits, lost data, or business interruption, even if we have been advised of the possibility of such damages.

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be excluded or limited under English law.

10. Termination

Your licence terminates automatically if you breach these terms in a material way and do not cure the breach within 30 days of notice. Sections 7 (your content), 8 (disclaimer), 9 (limitation of liability), and 11 (governing law) survive termination.

11. Governing law and disputes

These terms are governed by the laws of England and Wales. Any dispute arising from these terms or the Software is subject to the exclusive jurisdiction of the courts of England and Wales, except that if you are a consumer resident in another part of the United Kingdom or the European Union, you may also bring proceedings in the courts of your country of residence.

12. Changes to these terms

We may update these terms from time to time. Material changes will be announced via email and a banner on this page for at least 30 days before they take effect. Continued use of the Software after the effective date constitutes acceptance.

13. Contact

Questions about these terms: hello@otterlog.ai
Postal address: (TBD, registered office of Papi Labs Ltd; will be added on launch)

Notice: these terms are a working draft authored in good faith and pending review by a UK-qualified solicitor before public launch. They are not legal advice and have not yet been signed off as enforceable.